Tri-Cities, Charlottesville, Richlands, Roanoke


Trustpoint's Emergency Service Plan - We are still working for you!

The CDC expects more confirmed US cases of the COVID-19 virus, likely including more person-to-person spread.  The safety and well-being of our customers, employees and our community is a top priority.  However we also want to continue providing for your insurance needs and questions such as, policy billing, renewal, changes and claims.

In order to accomplish these goals, we have temporarily closed our offices to outside visitors and limited the number of employees allowed in any one office floor to not more than 10 at a time.  Most of our employees are still available as they are working from home.  Please call or email your insurance representative and they can assist you without the need to come into the office in person.

Thank you for your continued loyalty and the opportunity to assist you with your insurance needs.  We welcome your questions and comments,  please call us at 866-276-9622 or email at [email protected].

Frequently Asked Questions

Workplace Precaution Questions

Whenever a communicable disease outbreak is possible, employers may need to take precautions to keep the disease from spreading through the workplace. It is recommended that employers establish a written policy and response plan that covers communicable diseases readily transmitted in the workplace.

Employers can require employees to stay home from work if they have signs or symptoms of a communicable disease that poses a credible threat of transmission in the workplace, or if they have traveled to high-risk geographic areas, such as those with widespread or sustained community transmission of the illness. When possible, employers can consider allowing employees to work remotely. Employers may require employees to provide medical documentation that they can return to work.

Employers can consider canceling business travel to affected geographic areas and may request that employees notify them if they are traveling to these areas for personal reasons. Employees who travel to China should be informed that they may be quarantined or otherwise required to stay away from work until they can provide medical documentation that they are free of symptoms.

Billing Questions

If your premium is billed directly by one of our insurance company partners, they offer multiple payment options such as pay by phone or online with a check and credit or debit card.  These options that reduce social contact are best to minimize spread of virus.  If you need the website or additional information, please call your insurance representative at our office.

If your premium bill comes from Trustpoint, we offer convenient online payment options on our website at

Some insurance companies are working with insureds on the payment of premiums.  If you have been financially affected by COVID19 or the related response and think you may not be able to make a payment on time, please call the company directly or call your Trustpoint representative to discuss.

Benefits Coverage Questions

Each health insurer is taking a specialized approach to managing policy changes and coverage directives related to the employee benefits insurance policy.  If you have questions we urge you to call us and we will discuss the unique circumstances related to your business and employees.

Coverage Questions - Business Income / Property Coverage

Property related coverage is triggered by direct physical damage at the insured premises.  Accordingly, unless your property has been specifically shut down due to contamination it is unlikely that coverage will be found here.  If you or your supply chain are directly shut down by the government, there is case law that considers that direct physical damage.  However, most policies have exclusions related to communicable disease, virus or pollutants that still restrict recovery under the policy.

Coverage Questions - Workers Compensation Coverage

Workers compensation insurance covers occupational diseases and injuries, i.e., those that: (1) are due to causes and conditions that are characteristic of and peculiar to a particular trade, occupation, or employment; and (2) are not an ordinary disease to which the general public is equally exposed outside of employment.

However, there are exceptions, if an employee can show that they contracted a disease while in the active performance of their job.  In such cases they will be covered under your workers compensation insurance policy.

Coverage Questions - General and/or Professional Liability Coverage

Liability coverage is designed to defend and pay claims from third parties for bodily injury resulting from your negligence or an accident at your premises or from your work/product.

Outside parties that allege contracting the virus due to your failure to exercise reasonable care in guarding against the risk of exposure to the virus should be covered here.  However, every policy is different, and some have exclusions for epidemic or pandemic.

Coverage Questions - Directors and Officers Liability Coverage

Directors and officer’s liability insurance is a broad coverage that could be triggered if shareholder litigation alleging a company’s failure to develop adequate contingency plans, to observe recommended or required protocols resulted in devaluation or failure to disclose the related risks to financial performance.  Employment practice liability insurance also may  come into play if employees allege that they were mistreated when suspected of being infected.

Claims Questions

Specific questions or concerns should be addressed with your insurance professional and if you have suffered a loss, file the claim regardless of expectations of coverage.  Allow the insurance company to make its determination of possible coverage.  Most insurance companies are aware of the public perceptions and will work with you to determine if there is any available coverage in the policy  for your loss based on the unique circumstances.

In the meantime, we recommend you have in place a process in place for responding to a loss, which could include:

  •                 Detailing how the loss occurred and the impact the loss had on your operations
  •                 Tracking all losses and expenses associated with the claim
  •                 Highlighting how the claim could impact third parties, like suppliers and consumers

Claims may be placed online at or in many cases directly on the insurance company website.  You may also email us at [email protected] .

COVID19 Resource Library

8 Answers to Your Coronavirus Questions
CDC Coronavirus Guide
Coronavirus Bill Requiring Paid Employee Leave Signed Into Law
Coronavirus in the Workplace - Compliance Considerations for Employers
Coverage Insights - Business Interruption Policies and Coronavirus
Coverage Insights - How Coronavirus Could Impact Your Business's Insurance
Covid-19 And Your Workplace Checklist
Covid-19 Factsheet
COVID-19 Outbreak Keeping Workplaces, Homes and Schools Safe
DOL Q&As on COVID-19 and FMLA
Employee Work From Home Guide
IRS Issues Guidance on Tax Credits for Coronavirus Paid Leave
Mental Well-being During Quarantine
New Coronavirus Relief Law Requires Paid Employee Leave
OSHA Guidance on COVID-19
Risk Insights - Protecting Workers From Coronavirus
SBA Stimulus Loans
Health Plans Must Provide Free Coronavirus COVID 19 Testing
5 Tips for Onboarding Employees Remotely During the Coronavirus Pandemic
Understanding the Historic $2 Trillion Stimulus Package